Posts
All the articles I've posted.
One Big Client vs Several Small Ones: How Many a VA Business Should Have
One big client vs several small ones, and why the real question is what share of your income any single client controls. What concentration costs, and how to reduce it without losing money on the way.
Hourly vs Retainer for a Virtual Assistant: Which to Charge and When
The hourly vs retainer decision for a virtual assistant, and what each one actually protects. How to tell which fits the client in front of you, and what breaks each arrangement.
Managed VA vs Independent VA: Which One Should You Be?
The managed VA vs independent VA choice, written for the assistant making it rather than the client hiring. What the company's cut actually buys, and how to tell which side you are ready for.
How to Fire a Client as a Virtual Assistant Without Losing the Referral
Ending a client relationship as a virtual assistant, from the notice message to the final invoice. The order that protects your money and your reputation when the exit is not friendly.
How to Go From Solo Virtual Assistant to Agency Owner
Running a virtual assistant agency starts with one hire, not a rebrand. The three tests that say you are ready, how to screen with a paid task, and what changes about your own job.
Call Center Career Growth: How to Tell Whether Effort Actually Gets Rewarded Where You Work
Call center career growth depends on one thing you can observe for free: who actually gets promoted. How to read that pattern in a year, and what to do with either answer.