The products
Finished documents you can use the same day. Buy a pack once and it is yours. The app that runs your week is a separate subscription.
New Team Lead First 30 Days Action Plan
A specific task for every day of your first month as a team lead.
View packDigital download02New Team Lead Starter Pack
Seven documents for your first weeks leading a team, ready on day one.
View packDigital download03Virtual Assistant Business Operations Pack
Seven documents for running your virtual assistant business on systems instead of memory.
View packDigital download04Virtual Assistant Business Owner Full System
All twenty-one documents across team leadership, client operations, and business ownership.
View packDigital download05BPO Agent Handbook, Volume 1: The Work
Six documents on taking the call and learning the floor.
View packDigital download06BPO Agent Handbook, Volume 2: The Floor
Five documents on everything around the call.
View packDigital download07Technical Support Agent Playbook
Three documents. The wording for the hardest calls.
View packDigital download08Customer Service Agent Playbook
Three documents. The wording for the calls about money.
View packDigital download09BPO Agent Handbook, Both Volumes
Eleven documents. The call, and the floor around it.
View packCerta Via Workspace
The app you actually open every morning. Workspace keeps your SOPs as checklists you tick through, tracks the day's tasks, and holds client reminders in one place. It installs on a desktop or a phone, runs with no connection, and keeps everything on your own device.
- SOPs, tasks and reminders in one place
- Installable, and works offline
- Every update while you subscribe
- Cancel any time, keep your work
Monthly or yearly
Paying yearly costs less.
The app on its own. The documents above are sold separately. The team lead and virtual assistant packs each include 30 days of Workspace from the day you buy. The agent books do not.
Already subscribed, or on a trial?Open Workspace
All of it came out of doing the work rather than researching it. The articles are free if you want to read some of it first.
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